Privacy policy

Effective Date: 1 MAY 2026

This Privacy Policy explains how Oh My Ink Technology Limited (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website, mobile applications, and Tattoo Try-On Machines (collectively, the “Services”).

This policy is designed to comply with the General Data Protection Regulation (GDPR) and applies to users in the European Economic Area (EEA), as well as globally where applicable.

By using our Services, you acknowledge and agree to this Privacy Policy.

1. Data Controller

Oh My Ink Limited is the data controller responsible for your personal data.

For any privacy-related inquiries, contact:

support@ohmy.ink

2. Personal Data We Collect

a. Information you provide

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed via third-party providers)

  • Any information provided through forms or communication

b. Information collected automatically

When you use our Services:

  • IP address

  • Device and browser type

  • Operating system

  • Log-in data

  • Usage behavior (pages visited, time spent, clicks)

  • Transaction history

c. Information from third parties

We may receive data from:

  • Payment processors

  • Logistics providers

  • Analytics platforms

  • Advertising partners

3. Tattoo Try-On Machines & AI Data

When using our Tattoo Try-On Machines, we may process:

  • Photos or images captured or uploaded

  • Body placement data

  • Tattoo design selections

  • Interaction and usage data

Important:

  • Images are used solely to provide the try-on experience

  • We do not use biometric data for identification purposes

  • We do not sell personal images

Retention:

  • Images are typically processed temporarily and deleted automatically within a limited period

  • Anonymized data may be retained for system improvement

4. Legal Basis for Processing (GDPR)

We process your personal data under the following lawful bases:

  • Contractual necessity – to process orders and provide services

  • Legitimate interests – to improve services, prevent fraud, and ensure security

  • Consent – for marketing communications and certain data processing activities

  • Legal obligation – to comply with applicable laws

5. How We Use Your Data

We use your data to:

  • Process and deliver orders

  • Provide customer support

  • Improve and develop products and services

  • Personalize user experience

  • Communicate updates and offers (with consent)

  • Ensure security and prevent fraud

  • Comply with legal obligations

6. Data Sharing

We may share your data with:

  • Service providers (payment, logistics, IT support)

  • Business partners and affiliates

  • Professional advisers (legal, accounting)

  • Regulatory authorities where required

We ensure all third parties handle your data securely and lawfully.

7. International Data Transfers

Your data may be transferred outside the EEA (e.g., Hong Kong or other jurisdictions).

Where this occurs, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Equivalent legal protections

8. Data Retention

We retain personal data only as long as necessary for:

  • Fulfilling contractual obligations

  • Legal compliance

  • Business and operational purposes

Where applicable, data will be deleted or anonymized after 180 days following termination of services, unless legally required otherwise.

9. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact:

support@ohmy.ink

10. Marketing Communications

We will only send marketing communications if you have given consent.

You can opt out at any time by:

  • Clicking “unsubscribe” in emails

  • Contacting us directly

11. Cookies

We use cookies to enhance your experience.

Types of cookies:

  • Necessary cookies

  • Analytics cookies

  • Performance cookies

You may control cookie preferences through your browser settings.

12. Data Security

We implement appropriate technical and organizational measures to protect your data.

However, no system is completely secure, and transmission of data is at your own risk.

13. Third-Party Links

Our Services may contain links to third-party websites.

We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will be posted on this page with a revised effective date.

15. Contact Us

If you have any questions or concerns:

support@ohmy.ink